How to report

  • No matter what the report is, an investigation shall only be filed upon the ascertainment of signs of a violated activity. Therefore, if the authenticity of such information is doubtful, please let us know in your report.
  • Taking vengeance on persons filing complaints or accusations or to abusing rights of complaint and denouncement to vilify others will not be tolerated and strictly handled in accordance with law and LOTTE Mart’s internal regulations.

Real name

It is our policy that a reporter should provide evidence for the case with the real name. We will protect information about reporter and other related interest parties.
01. Any information that implies the suspect 02. Provided evidence or information related to collecting the evidence 03. Provided Reporter’s identity 04. Receive ID Ticket & Follow up the investigating status via website or Email/Phone

Anonymous

LOTTE Mart has a whistleblower protection system in place to make sure that anyone who reports a business ethics issue involves LOTTE Mart is guaranteed anonymous without experiencing any negative consequences

01. Any information that implies the suspect

02. Provided evidence or information related to collecting the evidence

03Receive ID Ticket & Follow up the investigating status via website

0909386810 Denounce