LOTTE Mart’s Code of Conduct

Trust Relationship with Customers

• Provide the best products and services
• Honest marketing
• Protect customer information
• Brand protection

Trust Relationship with Stakeholders

• Improving stockholder value
• Preventing conflicts of interest
• Improvement of accounting transparency
• Prohibition of in-house trading

Trust Relationship with Employee

• Fair opportunities and fair treatment
• Mutual respect among staff
• Gender equality
• Safe working environment
• Asset protection
• Intellectual property protection
• Information leak prevention

Trust Relationship with Social

• Environmental protection
• Social value generation and social service
• Respect for human rights
• Respect for cultural diversity
• Compliance with foreign laws
• Separation of politics and economics

Trust Relationship with Partner

• Compliance with fair trade laws
• Respect for partners
• Fair competition
• Legal information collection
• Prohibition of corruption and unfair favors